Privacy Policy – Unitown Realty Pvt. Ltd.

Last Updated: 29 October 2026

1. Introduction

Unitown Realty Pvt. Ltd. (“Unitown Realty”, “Unitown”, “we”, “our” or “us”) respects your privacy and is committed to handling your personal data responsibly.

This Privacy Policy explains how we collect, use, process, store, disclose and protect personal data when you visit our website, https://unitown.in/, submit a property enquiry, complete a lead-generation form, contact us, request property information, register for an event, schedule a site visit or use our real estate consultancy services.

Unitown Realty provides real estate consultancy and advisory services relating to residential and commercial properties, plots, property purchases, sales, leasing and real estate investment opportunities.

This Policy is intended to operate in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Digital Personal Data Protection Rules, 2025 (“DPDP Rules”), to the extent applicable and in force, and other applicable laws.

Where consent is required by law, we will seek consent through an appropriate affirmative action. Simply visiting our website or submitting an enquiry does not automatically constitute consent to every possible use of personal data.

2. Scope of This Policy

This Privacy Policy applies to personal data processed in connection with:

• Our website and individual property project pages.

• Property enquiry and callback forms.

• Lead-generation landing pages and campaign forms.

• Contact forms and customer communications.

• Brochure requests, consultation bookings and site visit registrations.

• Property exhibitions, launches and other event registrations.

• Promotional communications, where applicable.

• Website analytics, cookies and advertising technologies, where enabled.

• Our interactions with prospective customers, existing clients and business contacts.

This Policy does not govern the independent privacy practices of third-party websites, property developers, advertising platforms or other organisations that may have their own privacy policies.

3. Personal Data We Collect

We collect personal data that is reasonably necessary for the purposes explained in this Policy, subject to applicable law.

3.1 Information You Provide Directly

Depending on the form or service you use, we may collect:

• Full name.

• Mobile number or telephone number.

• Email address.

• Property preferences and enquiry details.

• Preferred project, property type, location or configuration.

• Budget range and investment preferences voluntarily provided by you.

• Messages and information submitted through our forms.

• Preferred appointment or site visit details.

• Event registration information.

• Other information you voluntarily provide when communicating with our team.

Our project enquiry forms may include a pre-filled message identifying a particular property project. You may edit that message before submitting the form.

Our lead-generation forms may collect your name, mobile number and email address. Our contact form may collect your name, mobile number, email address and message.

We aim to collect only the information necessary for the relevant enquiry or service.

3.2 Information Collected Automatically

Depending on our website configuration and the tools enabled, we may collect technical information such as:

• IP address.

• Browser type and version.

• Device type and operating system.

• Pages visited and interactions with website content.

• Referring website or campaign information.

• Date, time and duration of visits.

• Cookie identifiers and similar online identifiers.

• Technical logs relating to website security and performance.

3.3 Information Received From Third Parties

Where lawful and relevant to your enquiry, we may receive information from property developers, authorised project representatives, referral partners, event organisers, advertising platforms or other sources.

We will take appropriate steps to ensure that the receipt and subsequent processing of such information are consistent with applicable law and the relevant privacy notices, consent or other lawful basis.

4. How We Use Personal Data

We process personal data for specific purposes connected with our real estate consultancy services and website operations.

4.1 Property Enquiries and Customer Support

We may use your information to:

• Respond to your enquiry or message.

• Provide information about the project you selected.

• Share relevant property details and availability information.

• Arrange callbacks, consultations and site visits.

• Understand your stated property requirements.

• Follow up on an active enquiry.

• Provide customer support.

4.2 Real Estate Consultancy Services

We may process relevant information to:

• Assist with property searches and comparisons.

• Coordinate communication about properties and projects.

• Provide real estate advisory and transaction coordination services.

• Manage an ongoing client relationship.

• Maintain records needed for the provision of services.

• Meet applicable legal or contractual obligations.

4.3 Lead Generation and Campaign Management

When you submit a lead-generation form, we may use the information you provide to respond to your request, contact you about the relevant property or project, and coordinate a requested consultation or site visit.

Where campaign information is available, we may also use it to understand which website page or campaign generated an enquiry and to assess marketing performance, subject to applicable law and your choices.

4.4 Event Registrations

We may use your information to register you for property exhibitions, launches, consultations or other events, communicate event details and coordinate attendance.

4.5 Promotional Communications

Where permitted by law and supported by the appropriate legal basis, we may send property updates, new-launch announcements, real estate information, offers and event invitations through telephone, SMS, email, WhatsApp or other communication channels.

Where consent is the applicable legal basis, we will seek the relevant consent. Promotional consent will be separate from the submission of an ordinary property enquiry wherever promotional processing is not necessary to fulfil that enquiry.

You may withdraw consent or opt out of promotional communications as described in this Policy.

4.6 Website Operations, Analytics and Security

We may process relevant technical information to:

• Maintain website functionality.

• Monitor website performance.

• Diagnose technical issues.

• Detect spam, fraud and unauthorised access.

• Protect our website, systems and users.

• Analyse website usage where appropriate and permitted by law.

4.7 Legal and Regulatory Compliance

We may process or retain personal data where necessary to comply with applicable laws, respond to lawful requests, maintain required records, or establish, exercise or defend legal claims.

We will not use personal data for an unrelated purpose where doing so would violate applicable law or the requirements governing the original processing.

5. Consent and Legal Basis

Depending on the nature of the processing and applicable law, personal data may be processed on the basis of valid consent, a permitted use recognised by law, or another lawful basis applicable to the activity.

Where consent is required:

• We will provide a clear notice explaining the purpose of processing.

• We will seek an appropriate affirmative action.

• We will identify the relevant personal data and purpose in the applicable notice.

• We will provide a way to withdraw consent.

• We will respect withdrawal in accordance with applicable law.

A general acknowledgement of this Privacy Policy is not intended to replace specific consent where specific consent is legally required.

Where processing is permitted on a basis other than consent, we will handle the information in accordance with the requirements applicable to that basis.

6. Privacy Notices on Our Website Forms

Our website may include project enquiry forms, lead-generation forms and general contact forms. The information collected and the purposes of processing may differ between these forms.

6.1 Project Enquiry Forms

When you submit a project enquiry form, we use the information you provide to respond to your enquiry, share relevant project information and coordinate requested follow-up.

The form should display a clear link to this Privacy Policy and explain the purpose for which your information is collected.

6.2 Lead-Generation Forms

When you submit a lead-generation form, we use the information you provide to respond to your property enquiry and provide the requested information.

The form should display the relevant privacy notice and provide any affirmative consent mechanism required by the applicable legal basis.

6.3 Contact Forms

When you submit our general contact form, we use your information to respond to your message and handle your enquiry.

A statement that information will be stored should not be treated as blanket consent to unrelated processing.

6.4 Optional Marketing Consent

Where we seek consent for promotional communications, it should be presented separately from an ordinary property enquiry wherever marketing is not necessary to fulfil that enquiry.

You may decline optional marketing consent and still submit an ordinary enquiry.

We may retain appropriate records of consent choices, including the relevant notice version and date, to administer preferences and demonstrate compliance where required.

7. Sharing and Disclosure of Personal Data

We do not sell personal data as a standalone commercial product. However, we may share or disclose personal data where necessary for the purposes described in this Policy and permitted by applicable law.

The actual recipients depend on the services and technologies used by Unitown Realty.

7.1 Property Developers and Project Representatives

Where relevant to your enquiry, we may share necessary information with a property developer, project sales team or authorised representative to help respond to your request or coordinate a property-related service.

Where the recipient processes personal data independently, its own privacy practices may apply. We will provide appropriate information about such sharing where required by law.

7.2 Website and Technology Providers

Depending on our actual setup, service providers may assist with:

• Website hosting and maintenance.

• Website security and backups.

• Customer relationship management and lead management.

• Email and communication delivery.

• Business messaging services.

• Analytics and performance monitoring.

• Technical support.

Where a provider processes personal data on our behalf, we will use appropriate contractual, organisational and security safeguards as required by applicable law.

7.3 Advertising and Analytics Platforms

Where enabled, advertising and analytics services may process information relating to website visits, campaign interactions, online identifiers, conversion events or lead submissions.

These services may include platforms used for online advertising, campaign measurement and lead generation.

The exact data shared depends on the tools deployed, their configuration and the relevant user choices. We will maintain disclosures that accurately reflect our actual practices and provide consent controls where required by law.

7.4 Professional Advisers and Authorities

We may disclose personal data to professional advisers, auditors, regulators, courts, law enforcement authorities or other recipients when necessary for legal compliance, protection of rights, or the establishment or defence of legal claims.

7.5 Business Transfers

In the event of a merger, restructuring, acquisition or transfer of business assets, relevant personal data may be disclosed as necessary for the transaction, subject to applicable law and appropriate safeguards.

We will not authorise the use of personal data for unrelated purposes without an appropriate lawful basis.

8. Third-Party Websites and Services

Our website may contain links to property developers, project websites, registration pages, social media platforms or other external websites.

If you visit those websites or submit information directly to them, their respective privacy policies and terms may apply.

Unitown Realty does not control every third-party website or its processing practices. We encourage you to review the relevant privacy notice before providing personal information to another organisation.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential functionality, maintain security, remember preferences, analyse website performance and, where enabled, measure advertising effectiveness.

Depending on our actual configuration, these technologies may include:

• Essential and functional cookies.

• Analytics and performance technologies.

• Advertising and campaign measurement technologies.

• Third-party tags and pixels.

We will maintain appropriate disclosures about the technologies actually in use and provide consent mechanisms where required by applicable law.

You may also manage cookies through your browser settings. Disabling certain cookies may affect website functionality, and browser settings may not control every form of tracking.

Where cookies or similar technologies process personal data, we will handle that processing in accordance with applicable law and relevant user choices.

10. Data Security

We take reasonable security measures appropriate to the nature of the personal data and the risks involved to protect information against unauthorised access, disclosure, alteration, loss or misuse.

Depending on our systems and processing activities, these measures may include:

• Access controls and restricted permissions.

• Appropriate authentication and account security.

• Website and server security measures.

• Backups and recovery procedures.

• Security monitoring and incident management.

• Confidentiality requirements for personnel.

• Appropriate oversight of third-party service providers.

No method of transmission or storage can be guaranteed to be completely secure. We will take appropriate steps to manage security risks and respond to incidents in accordance with applicable law.

11. Personal Data Breaches

If a personal data breach occurs, we will assess the incident, take appropriate steps to contain and mitigate its effects, investigate the cause and maintain relevant records.

Where notification is required by applicable law, we will notify affected individuals and the relevant authority within the applicable timelines and in the required manner.

We will also take appropriate steps to reduce the risk of recurrence.

12. Data Retention and Deletion

We retain personal data only for as long as reasonably necessary for the relevant purpose, subject to applicable legal, regulatory, accounting and recordkeeping requirements.

Retention may vary according to the type of information and the circumstances.

• Unconverted enquiries: Retained for the period reasonably needed to respond to the enquiry, manage relevant follow-up and determine whether a service relationship develops.

• Active client and transaction records: Retained for the duration of the relationship and any additional period required for legal, regulatory, accounting or dispute-related purposes.

• Marketing preferences and consent records: Retained as necessary to administer preferences, demonstrate relevant choices and maintain appropriate suppression records.

• Website logs and analytics information: Retained according to the purpose, system configuration and applicable retention requirements.

When personal data is no longer required, we will take appropriate steps to erase it or otherwise dispose of it securely, unless continued retention is required or permitted by applicable law.

Where specific legal deletion periods or requirements apply, we will follow those requirements. We will also take reasonable steps to ensure that relevant service providers handle deletion appropriately.

13. Your Privacy Rights

Subject to applicable law, the provisions in force and relevant exceptions, you may have the right to:

• Request information about personal data being processed by us.

• Request correction of inaccurate or incomplete personal data.

• Request completion or updating of personal data, where applicable.

• Request erasure of personal data where legally available.

• Withdraw consent where processing is based on consent.

• Raise a grievance concerning the processing of your personal data.

• Nominate another individual to exercise applicable rights in the event of death or incapacity, as provided by law.

These rights may be subject to legal requirements and appropriate verification procedures.

To submit a request, contact us using the details in Section 15. We may request information reasonably necessary to verify your identity and identify the relevant records.

We will handle requests within the applicable legal timeframe. Where a request cannot be fulfilled, we will provide an explanation where required by law.

14. Marketing Communications and Opt-Out

Where permitted by applicable law, Unitown Realty may send property-related updates, offers, event invitations and promotional information where the appropriate legal basis exists.

You may opt out of promotional communications by using an unsubscribe mechanism, replying with an appropriate opt-out request where supported, or contacting us using the details in Section 15.

After receiving a valid withdrawal or opt-out request, we will take the steps required by applicable law to stop the relevant promotional processing.

We may retain limited information necessary to record your opt-out and prevent future unwanted promotional communications, where permitted by law.

Opting out of marketing does not necessarily prevent us from sending non-promotional messages directly related to a service or enquiry you have requested, or communications required by law.

15. Contact Information and Grievance Redressal

For privacy questions, consent withdrawal, personal data requests or grievances, please contact:

Company Name: Unitown Realty Pvt. Ltd.
Website: https://unitown.in/
Privacy and Grievance Email: [Insert official email address]
Contact Number: [Insert official business contact number]
Registered Office Address: [Insert complete registered office address]

Please describe your request clearly and provide sufficient information for us to identify the relevant interaction. Do not send unnecessary sensitive information or identity documents unless they are specifically required through an appropriate and secure process.

We will handle grievances in accordance with applicable legal requirements. Where applicable law provides for escalation to the Data Protection Board of India, information about the relevant process will be made available as required.

16. Children’s Personal Data

Our real estate consultancy services are generally intended for adults. We do not intentionally seek children’s personal data through ordinary property enquiry forms unless there is a lawful and necessary reason.

Where applicable law requires verifiable parental consent or imposes restrictions on processing children’s personal data, we will comply with the relevant requirements and applicable exceptions.

If you believe a child has provided personal data in circumstances requiring parental involvement or other action, please contact us so we can review the matter and take appropriate steps.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, website technologies, processing activities or applicable laws.

The revised Policy will be published on this page with an updated revision date.

Where a change requires a new notice, fresh consent or another action under applicable law, we will take that action rather than relying solely on continued use of the website.

We encourage you to review this page periodically.

18. Applicable Law

This Privacy Policy is governed by the laws of India, including applicable data protection and privacy legislation.

Any dispute arising in connection with this Policy will be handled in accordance with applicable Indian law and the jurisdiction of the competent courts, subject to mandatory legal requirements.

19. Important Notice

This Policy describes Unitown Realty’s approach to handling personal data and must be read together with the notices presented on our website forms and any applicable third-party privacy notices.

Our actual data collection, consent mechanisms, sharing arrangements, retention practices and security measures must remain consistent with this Policy and applicable law.

Nothing in this Policy limits any right or protection that cannot lawfully be excluded under applicable law.

Unitown Realty Pvt. Ltd.
Website: https://unitown.in/